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About SoundExchange

Since forming in 2003, we have established ourselves as the premier music tech organization with a mission of building a fairer, simpler, and creator‐focused industry. Through a combination of proprietary solutions, emphasis on data, and advocacy efforts, SoundExchange works with 3,600+ digital service providers to collect and distribute digital performance royalties – more than $10 billion – on behalf of over 650,000 creators and rights owners. 

Title: Senior Digital Workplace Analyst
Department: Technology
Job Location: Hybrid (Washington, DC 2x per week on average)
Reports To: Manager, Digital Workplace
Supervisory Role: No
FLSA Status: Non-Exempt

Position Summary:

SoundExchange is currently recruiting a Senior Digital Workplace Analyst to join our team in Washington, DC. As the first point of response to all computer hardware and software-related inquiries, the ability to thrive in our fast-paced, highly collaborative environment is essential. Ideal candidates must share our commitment to excellence with honesty, integrity, and personal accountability. Strong communication skills and the ability to interact professionally with a diverse group of technical personnel, executives, managers, and subject matter experts are essential.

Essential Functions:

  • Responsible for account management for our end user community.
  • Install, configure, maintain, and troubleshoot end-user workstation hardware, software, and peripheral devices.
  • Ensure workstation data integrity by implementing and managing appropriate software and hardware solutions.
  • Diagnose hardware and software failures, communicate the remediation plans to users, provide status updates, and resolve in a timely manner.
  • Provide software support for users, server administration support, patch management and general use of computers and peripherals.
  • Must be able to work independently, taking senior level ownership of projects, and coordinate with software developers when necessary.
  • Conduct routine hardware and software audits of workstations to ensure compliance with established standards, policies, and configuration guidelines.
  • Maintain scheduled installations, patching and upgrades in accordance with established IT policies and procedures.
  • Proactively manage and maintain server, network and firewall systems.
  • Mentor/cross train team members on escalations, existing and new technologies.
  • Plans ahead for necessary hardware or software upgrades to support system growth.
  • Troubleshoot and proactively monitor IT systems, workstations and peripherals, software, share drive, file mapping and various business applications to identify and routinely conduct root cause analysis to determine and correct operational issues.

Required Knowledge, Skills, Abilities (KSAs):

  • Proficient with Jira Ticketing System.
  • Proficient with Microsoft Active Directory, Intune, Exchange, Windows 10 and 11, Office 365, Outlook, Azure, and Okta.
  • Experience with VPN, Antivirus, MDM, N2WS, and cybersecurity monitoring tools such as Mimecast, Automox, Kandji, Druva, Arctic Wolf, Symantec, Microsoft Defender.
  • Experience imaging and troubleshooting Mac and PC hardware, 5+ years of server administration.
  • Experience with Zoom Phones and Video Conferencing, Slack and Confluence.
  • A diverse set of skills will be required to resolve a complex and wide-ranging set of problems.

Required Education, Certifications/ Licenses, Related Experience

  • High School Diploma or equivalent.
  • Must have 5+ years of experience troubleshooting complex issues independently.
  • Excellent soft skills are a must, as the selected candidate will regularly communicate will all levels of our user community, including C Suite members.
  • Must be able to self-prioritize, successfully work independently, pivot, and adapt quickly in a fast paced, highly collaborative environment.
  • A sense of ownership for task completion that ensures an optimum client experience is a must.

ADA SPECIFICATIONS:

  • The person in this position may need to move about the corporate office(s) more than half the time.
  • The person in this role must be able to position him/herself (ex: kneel, crawl, crouch down) to fulfill the essential functions of the role less than half of the time.
  • The person in this position must be able to maneuver (lift, move, carry, slide, etc.) 40–75 lbs.
  • This position operates machinery and/or equipment that requires the constant use of hands/fingers/wrists (ex: typing) all of the time.
  • This position requires the ability to spend all of the time viewing computer monitors.
  • The person in this position must be able to identify and distinguish between colors less than half of the time.

Travel Requirements:

  • This position has no travel requirements.

 

Pay Range: $81,000 - $94,000

Note:

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

DEI Statement:

At SoundExchange, we empower creators and help share the future of music. One way we do this is by respecting our team members' diverse voices, varied perspectives, and distinct backgrounds. We are intentional in creating an inclusive culture where we recognize that equity is greater than equality and all employees have the opportunities and support needed to thrive. We strive to create teams that reflect the music community we serve – every individual’s unique attributes and abilities are valued and are part of how we innovate, create, and deliver experiences to the creators we champion.

Accommodations:

SoundExchange is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the SoundExchange Careers website as a result of your disability. We will make a determination on your request for reasonable accommodation on a case-by-case basis.  If you need an accommodation, please email [email protected]